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Need help? - The Best Excursions and Experiences
Admin Low Cost Tours

How can I pay?

We have various payment options:

By paying into our account in cash or by transfer, and sending a copy of the receipt to

booking@lcteurope.com

Credit or debit card, via cashpoint or telephone.

PayPal (This is very simple and only takes a minute).

None of these forms of payment will increase the total price, excepting possible charges by your own bank.

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What do I do with the voucher/ticket?

When you pay by Credit card or PayPal, you'll receive an automatic email confirmation with a voucher/receipt detailing your reservation.

The same voucher should be printed and given to our Tourist Guide or other person picking up the excursion.

Digital vouchers are also acceptable (e.g. on a mobile, tablet, laptop etc.).

Anyone who can't demonstrate that they are in possession of a voucher, either printed or electronic, should wait until all other guests at the pickup point have boarded the bus and the guide will then check the list and try to help you.

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What documentation do I need to supply to do an excursion?

Once the excursion is chosen and paid for, you'll receive a voucher which should be handed in to the guide or other person picking up with our bus (or other form of transport as applicable), after which you may board.

You will have a separate voucher for each excursion, to give to each guide, valid for the number of people indicated on the voucher, and each one will carry all necessary information such as how to contact us and where to wait for the bus.

On certain excursions, depending on the mode of transport, you should bring your passport or ID card to be able to travel between islands.

Certain activities require a valid driving license (Jeep Safari, Buggies, Quads) which you should bring with you. For more information see our "Terms and Conditions" and "Privacy Policy"

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Admin Low Cost Tours

Are there cancellation charges?

Cancellation fees differ – notice required and percentage – depending on the organising agency of each excursion/activity which you have contracted through us. It all depends on the supplier of the excursion/activity (which may be with the same or with different operators). This information may be found on our website.

There are activities, such as reservations for the visit of the Alhambra that can not be modified or canceled and therefore the amount paid for these is not refundable.

In general terms, our cancellation policy consists of the following:

If you wish to revise, modify or cancel your reservation, check the confirmation email and follow the instructions. Bear in mind that you may be charged a cancellation fee according to the terms and conditions of each supplier of the contracted service; although where these don't exist, the following conditions will be applied in the following cases:

  • Penalty of 100% of the payment of the reservation: If the reservation is cancelled within 24 hours of the service, counting these 24 hours as those immediately prior to the pickup time given to the customer.
  • Penalty of 30% of the payment of the reservation, If the reservation is cancelled within 48 hours of the service, counting these 48 hours as those immediately prior to the pickup time given to the customer.
  • In case of the customer not appearing at the place and time given to him in order to use the service, there will be no right to refund of any previously-paid monies for the contracted service.
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Admin Low Cost Tours

Do the excursions carry insurance?

All of our excursions and activities and those of our collaborators include this, and although every passenger may have his own holiday insurance, we consider it to be a basic guarantee that all our excursions are covered by, so our clients are fully covered during their excursion.

As professionals in the field, we can't neglect the possibility of a mishap which your travel insurance may not cover.

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Admin Low Cost Tours

Are entrances to monuments, museums and/or other attractions included?

Normally not, although if the description of the chosen excursion says so, then yes, it will be included in the price. Our excursions, depending on the area, give different options and you can always choose which package you wish to buy.

Depending on the excursion and destination, entrances will be obtained and paid for in each place visited, given that sometimes prices differ depending on the person (e.g. Senior citizens, youth, students, large families etc.).

Having said that, it's recommended to always bring an identification document (with a photo) in order to prove age and circumstances, to be able to take advantage of discounts for children, senior citizens, students, large families, teachers, tourism professionals etc. which may be offered during visits to the monuments and/or museums foreseen in our itineraries.

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Admin Low Cost Tours

We have free time, may we shop?

All our guides must comply exactly with the itinerary, including the planned visits and times spent at each stop being strictly observed, therefore there is no possibility of the guide, on his or her own initiative and at his or her own risk, taking you to a shop against the wishes of the passengers.

It's a different matter when the itinerary of the excursion foresees free time for shopping and the guide advises, when asked by a customer, where to do this. But once off the bus, the client is free to shop wherever he wishes, always providing he respects the time given to be back to the bus.

There are “shopping” excursions where the stops at certain establishments are included and generally have certain advantages for the participants in these; having said that, you will never be obliged to visit any definite centre and may decide where to spend free time.

Our guides adhere to a Code of Ethics and a Quality Charter proposed by FEG (European Federation of Tourist Guide Associations) and accepted by all of them, they are also relatively well paid, and so have no need to earn extra money via commission.

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Why is it important to give my mobile number when making a reservation?

It's important information in order to be able to contact you, if necessary, during the administration of your reservation and in case we have to communicate a last-minute change to pickup times or points. When on holiday, one doesn't always read emails.

Also, when you're on one of our excursions, it can help us to find you if you become lost or have misunderstood the departure time of the bus at any point on the itinerary. It's best to at least have a phone capable of receiving a text message.

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In which languages are the excursions?

All our excursions are run in the languages which are most in demand, which are English, German and Spanish.

If you would like an excursion in a different language, please contact us at:

info@lcteurope.com

and we'll give you a quote for a private service in your choice of language, or in the case of a group, we can organise a service on the day of your choice, according to availability.

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What's the itinerary of my excursion?

You will find our excursions in our web page and in the following link:

Our tours

Click on one of them and you will have the description of the itinerary of the same and you will even be able to access to more details of the excursion and photos on the selected route.

All our itineraries have been meticulously prepared in collaboration with the expert guides in each area and taking into account at all times the requests and opinions received from customers over many years.

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Are the seats and buses pre-assigned?

Usually, the seats are not assigned. Clients choose a seat as the pickups progress. To avoid the last passengers (families, groups) being split up, people are requested to sit 2 by 2 and not to occupy separate window seats, unless in a group of uneven number.

On the other hand, some of our excursions have a StarService that guarantees your seats together, preferential boarding of the bus and a bottle of water per person.

In cases where there is more than one bus, these will follow a preprogrammed route organised by the office, so if you wish to travel with other passengers who have a different pickup point, you should let us know with due notice or ask for the same pickup point as the rest of your friends/family.

In exceptional cases some excursions will have an assigned transport, in which case we'll let you know when you make your reservation and will try to give you some details by which to identify our buses.

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How do I know which is my bus?

Our buses are identified with a board in the front window with the name of the company. “LOW COST Tours” Our guides will try to find you at your assigned stop, and you should have your ticket/voucher ready to help us identify you.

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What happens if the bus doesn't pick me up or the excursion doesn't run?

In the worst case scenario, we will ensure your transfer to the next pickup point, and if this is not possible, we will offer you compensation and another excursion under the same terms as the original.

If for reasons other than by desire of the client an excursion doesn't run, we will refund the full amount paid immediately, in the place of purchase of your ticket

In cases where information supplied by the salesperson who is a collaborator of our company is incorrect in terms of place or time, the responsibility lies with the person/company who gave the information erroneously. LOW COST Tours is not responsible for any information which does not correspond with that given on our website.

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Admin Low Cost Tours

During the excursion, where will the bus be waiting?

During all of our excursions, the Tourist Guide will indicate where the bus will be waiting and the exact departure time. Our buses are easily recognisable by the board in the front window, with the name of our company.

It's very important to respect the times given by the guides or accompanying staff at all times, otherwise after a 10 – 15 minute wait, the guide will be obliged to continue the excursion without your having the right to complain, nor will you be reimbursed for any costs involved in returning to your hotel. On certain occasions, where we depend on another form of transport which doesn't wait (boat, plane, etc.) the departure will be at the given time with a wait of no more than 5 minutes.

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Admin Low Cost Tours

Will we have problems communicating with the guide or driver?

With the guides there will be no problem, they all speak English.

Except where the excursion has no guide, where indicated in the information about the same, and you have chosen to book on this basis, which can be the case for example on a simple transfer to some specific activity or a pickup for a subsequent excursion and for “free” visits to some town (shopping etc.) which because of the low price is an alternative to a tour offering a Guide and Visits.

The Tourist Guide will explain squares, churches, monuments, everything you visit, in order for you to enjoy everything you'll see en route. All our guides have been carefully chosen over years; they are fully accredited and speak Spanish as well as other languages.

The drivers normally speak only their own language, Spanish.

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Do I need adequate clothing to enter specific buildings?

In some religious temples (be they Christian, Moslem, Jewish etc.) entrance is not permitted in mini-skirts or trousers which don't reach the knee. In some it may also be necessary to cover the shoulders and wear a top without a plunging neckline.

In some places photography is not allowed and you may be asked to deposit cameras or video cameras. In some places you may even be asked to pass through a metal detector, where umbrellas or pointed metal objects are not allowed.

For all activities and excursions we recommend comfortable footwear and adecuate clothing for the activity you want to do.

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Admin Low Cost Tours

Is food included in the excursions?

Depending on the area in which we are operating, you can choose to buy the excursion with food included or not.

You are free to choose whatever suits you best. Nevertheless, although you have not chosen to include food, you can always change your mind and pay for this directly in the allocated restaurant.

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Is it possible to travel with a wheelchair?

If the wheelchair can be collapsed, it can be accommodated on one of our excursions; although it must always be communicated at the moment of requesting your reservation.

If, on the other hand, the wheelchair is not collapsible or the occupant cannot be removed from it, we would on request give you an estimate for a private tour in a specially-adapted bus.

Electric scotter are not permited by the bus company.

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I have walking difficulties, how can I do the excursions?

Although our buses are modern and air-conditioned, they are not equipped with special appliances or seats.

Nor do we have access for electric wheelchairs. Nonetheless, for people with mobility problems or collapsible wheelchairs can go on our excursions with a companion who will assist them in embarking and disembarking.

If you are not sure, please contact us and we will look at your case and we will give you further details according to the excursion chosen and assess which activity/excursion is best adapted to your needs.

In all cases, we can design a tailor-made excursion to your specification and organise something better as a private tour if you would like and it were possible.

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May I tip the driver and guide? Is it obligatory?

Although not obligatory, it's standard practice in many countries, and for many of our visitors is a form of thanks on finishing the excursion, always when the service and attention of these professionals has been as expected or has surpassed your expectations.

But we repeat, this is NOT OBLIGATORY.

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If you have any other questions or doubt, how can I contact you?

We are entirely at your disposition from 09:00 to 21:00h and you can always contact us on:

We hope to see you soon on one of our excursions.

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What details do I need to send to make a reservation via your website?

To make a reservation, just complete the reservation form and pay by one of the payment methods listed. Otherwise, if you have any other doubt, contact us to our mail:

info@lcteurope.com

Our customer service staff will be in touch within 24 hours. 

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Can I make a telephone reservation?

You can always phone us on any of the numbers given on our website to make a reservation; however, to guarantee your seats, you should pay 25 – 30% of the total cost of the reservation to one of our sales staff or to your hotel.

Our phone numbers in Lanzarote are: +34 928 248 777 / +34 646 819 000

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Admin Low Cost Tours

Should I book early, or can I wait till the last minute?

An important part of the work of our experts, when you book your excursions, is to gather clients to complete a visit that can be on a bus or with restricted spaces and thus ensure that the visit is made. In high season, our buses tend to fill up very easily so if you want to secure a place, we recommend you make the reservation as early as possible.

In low season it is possible that some of them will not be confirmed if they do not reach a minimum group, but in this case do not worry because you will recover 100% of the payment made. If for any reason an excursion had been paid and for reasons of weather or force majeure, it would have to be canceled, we will try to locate you in the next available day or you will receive the full refund of the amount paid.

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Can I make a reservation for other people?

Of course! You just have to tell us the details of the person or people who will carry out the activity instead of yours.

However, in the payment information, when choosing the payment method, you must indicate your correct data so that the transaction is completed properly.

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Is the payment I make sure?

In LCT we have an online payment system 100% secure and encrypted both against fraud and for unauthorized transactions, being certified as e-commerce Trustwave Trustkeeper.

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Admin Low Cost Tours

How can I make my payment?

We have various payment options:

  •  Credit or debit card, via cashpoint or telephone.
  •  PayPal (This is very simple and only takes a minute).

None of these forms of payment will increase the total price, excepting possible charges by your own bank.

It is not usual, but if requested in advance, you can make a deposit in cash or bank transfer in our bank account and in euro currency and send an email with the receipt of the same to: info@lcteurope.com

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Admin Low Cost Tours

I think I made the payment but I do not receive your confirmation. What should I do?

Usually if a confirmation does not arrive, first of all:

Look first in your UNWANTED email folder (SPAM), if you do not find our confirmation in that folder, then it is probably because the payment was not completed and therefore the service is not confirmed. You should re-book and complete the process.

That said, if you verify that you have loaded the amount in your bank / paypal, check that you have not misplaced your email. In this case, contact us and we will help you solve it.

 

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Is it possible to make the reservation and pay everything at destination?

If the reservation is made by web page, at present it is necessary to pay the total amount at the time of booking. It is possible to pay by credit card (except American Express), debit card or by PayPal account.

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Are the opinions or comments real?

The opinions reflected on the website are from people who have reserved their experience with us. At the end of the activity, excursion or visit you will receive an email so that you can publish your opinions and with it, value your experience with us, which we hope has been fantastic.

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How can I leave my opinion about an activity carried out by you?

You will automatically receive an email at the end of each reserved activity. Our reason for being is to give you the best service, and we count on your satisfaction. That is why we are delighted that you send us your opinion and with that help us improve.

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Why do not I see my opinion published?

As soon as we receive your opinion, it is reviewed and published as soon as possible

LCT Europe reserves the right to eliminate an opinion / assessment based on the following reasons:

  • Use obscene language
  • The opinion does not refer to the activity contracted.
  • Include links or advertisements from other websites.
  • That the user himself request to withdraw his valuation.
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How do I delete an opinion written by me?

If you wish to delete an opinion you can contact us at the following email info@lcteurope.com

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Is there a child's price?

Children of two and over usually use a seat and pay as adults, except on those excursions which specify a different price for them, in this case we will always state up to which age.

In general terms, on our excursions, all children from 2 - 11 years, will have a special price which is clearly indicated.

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What are the discount for babies, can they occupy a seat?

All those under 24 months are considered babies and as a rule do not pay anything or occupy a place.

That said, in certain activities or visits babies pay the same as a child, regardless of the age of the baby, since they occupy a place within the group that is computed at the price of a child.

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Is there a discount for disabled people?

Some of the centres we visit do have discounted tariffs or special prices for the disabled; however in the price of the excursion these tariffs or discounts are not taken into account.

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What time do we wait at the stop for the bus?

Depending on where you're staying, you have an assigned time and meeting place which you can always check on your voucher. We advise you to be punctual, and as a general rule, to be there 5 – 10 minutes before the stated time.

At certain stops, there may be more passengers, if you are the first, please choose the seats you prefer from the free seats; these will be your seats for the rest of the day.

If you arrive late or you are not in the appointed place, you will have no right to a refund for amounts already paid or for possible costs incurred.

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How can I see the availability of an activity?

You just have to make sure that the day you want to book is active in the calendar of the activity you want to enjoy.

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Can I book an activity or visit on a date and time that is not published in the calendar?

Many of the activities or visits that are published in the calendar can be booked privately on other dates and at different times, that being said, you should bear in mind that its price is usually higher if it is small groups.
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What are the days on which each activity is carried out?

In the calendar of each activity you will find published the dates in which it takes place. Also in the section of important details, you can, in most cases, see the days of departure specified.

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Can I reserve an activity and leave the date open to do it?

Do not; Specifying the date is one of the most important details to make a reservation. Check the date that interests you in the calendar of the activity and make sure you do not make a mistake in your choice.

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How far in advance should the reservation be made?

The minimum notice time varies depending on the activity or visit and you can see it, generally, in the description of each of these. Depending on the destination, in high season, Easter, bridges and weekends the activities are sold quickly, so we recommend making reservations as far in advance as possible.

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Are the activities carried out on holidays or very marked dates such as Christmas or New Year?

Most activities go on holidays and weekends, however each activity has its own calendar. Check availability and book as soon as possible. On specific dates such as Christmas and New Year, in general, most activities are not usually performed.
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What can I do if I can not find my bus or guide?

If in a period exceeding 10/15 minutes, the bus has not arrived, you can call us at the telephone numbers indicated here:

+34 928 248 777   +34 646 819 000

Or call the contact number indicated on the voucher of your reservation.

You must identify yourself by telling us the hired excursion, the collection point where you are and most important, to be able to indicate the alphanumeric locator that identifies your reservation.

In this case we will inform you of a possible delay of the bus due to traffic or other reasons and we will give you a solution for the realization of your excursion.

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Is there a minimum number of people to be able to book or carry out an activity or private visit?

When we publish prices for an activity, the minimum price for it can be taken as a reference, if fewer people want to book that will be its price. Said the previous thing, there are activities whose minimum is of TWO participants and the minimum price is by two although a single person participates in this activity.

For any reservation or special request do not hesitate to contact us at: reservas@lcteurope.com

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Can I join a group to do an activity or visit?

If it is not a private group, it is possible when activities are sold to groups that are not closed. Otherwise, it is not possible to join a private tour, since most of the people that book these tours are due to the fact of being private.

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Admin Low Cost Tours

What does the price per group mean? and does the price change according to the size of the group?

Depending on the destination and the activity to be booked, there are companies that only carry out private tours, the price being the same for one person as for several, since what is paid is the means of transport and the tour guide and there is a price minimum.

Depending on the size of the group, the price may vary according to destination and means used.

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We want to do the activity the same day we arrive at the port   / airport, do you pick us up?

Depending on the activity may be possible, however there are many factors to consider and usually carry a supplement. We recommend you consult us before making the reservation.

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On private tours that include pick up at the hotel, can you pick us up even when staying in different hotels and areas?

There are usually no problems, however if the hotels are very distant from each other or in different areas, there may be a small supplement for transport but that can be negotiated in the final price of the service to be hired. However, we recommend you ask us before booking.

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Are there cancellation charges?

Cancellation fees differ – notice required and percentage – depending on the organising agency of each excursion/activity which you have contracted through us. It all depends on the supplier of the excursion/activity (which may be with the same or with different operators). This information may be found on our website.

There are activities, such as reservations for the visit of the Alhambra that can not be modified or canceled and therefore the amount paid for these is not refundable.

In general terms, our cancellation policy consists of the following:

If you wish to revise, modify or cancel your reservation, check the confirmation email and follow the instructions. Bear in mind that you may be charged a cancellation fee according to the terms and conditions of each supplier of the contracted service; although where these don't exist, the following conditions will be applied in the following cases:

  • Penalty of 100% of the payment of the reservation: If the reservation is cancelled within 24 hours of the service, counting these 24 hours as those immediately prior to the pickup time given to the customer.
  • Penalty of 30% of the payment of the reservation, If the reservation is cancelled within 48 hours of the service, counting these 48 hours as those immediately prior to the pickup time given to the customer.
  • In case of the customer not appearing at the place and time given to him in order to use the service, there will be no right to refund of any previously-paid monies for the contracted service.
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What kind of transfers are there?

We have three types of transfers:

  1. Shared transfer by bus:
    • Up to 59 people.
    • End point of the journey varies: it can be a central point per zone.
    • Lowest price
  2. Private transfer in minivans:
    • Up to 10 people.
    • End point of the journey closest to your hotel.
    • Average price
  3. Private transfer by car (VIP):
    • Maximum 4 people
    • End of journey: your hotel.
    • Highest price
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Do I need to bring any extra documents?

You will have to bring your identity document and the voucher of your reservation, either printed or electronic.

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Admin Low Cost Tours

Will I go alone in my transfer or is it shared?

We have three types of transfer so everything will depend on your choice when making the reservation.

We have buses, minibuses and cars so the number of passengers varies depending on which one you choose. 

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Are there buses adapted for people in wheelchairs? Are there any extra costs?

If you need special transport, you should contact us through our telephone numbers well in advance.

At that time we will inform you of the options we can offer and the availability of adapted vehicles.

On the other hand, if your chair is foldable and not motorized you can go in any of our transfers without any problem. 

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How will I know who my driver is and where my transfer will be?

When you make your reservation we will provide you with all the information you need: pick-up time and exact location.

Days before we will contact you to confirm the pick-up.

In addition all our services have the LCTEurope badge so it will be easy to find us.

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If I don't find my driver, who do I contact?

If you are at your pick-up point on time and 5 minutes have passed and the driver has not arrived, please contact us immediately and we will arrange your pick-up. 

Sometimes the pick-up may be delayed due to traffic or other setbacks. 

If the pick-up is at the airport or port and your trip is delayed, let us know and we will take this into account so that you don'tt miss your transfer. 

Notify us of your flight or boat number and our driver will be aware of your arrival. 
 

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Where does the transfer pick me up? Where does the transfer leave me?

When you make your reservation, you must inform us of your pick-up point and the end of the journey. 

Whenever possible and depending on the type of transfer you have booked, we will leave you where you have requested. 

But we must also inform you that it isn't completely sure, as there may be circumstances beyond our control that prevent it: traffic, construction sites, parties... 

When you manage your reservation and receive the voucher we will inform you of all possibilities and availability. 

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If there are different destinations in our group, will we make several stops?

Depending on the type of transfer you have selected, the number of stops will be higher or lower.

If you choose a shared transfer, you should know that we will make several stops to leave the rest of customers until you reach your point.

Similarly, if you choose a private transfer, you will arrive earlier at your point.
 

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What happens if my flight is delayed?

Delays at airports and ports are the order of the day so don't worry.

Let us know that your trip is delayed and we will manage all the changes so that you don't miss your transfer.

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Admin Low Cost Tours

What should I do if I have lost something in the vehicle?

If you forget an object in the vehicle and the transfer has already left, please contact us immediately on our phone numbers.

The sooner you call us, the sooner we can find your belongings. We will contact the driver and do our best to retrieve them to you.

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Which vehicle should I reserve?

Your choice will depend on the number of people and the comfort you want to enjoy.

Our three types of transfers are designed for all types of pockets and needs, so choose the one that best suits your needs. 

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How do I make a transfer reservation?

To make your transfer reservation you must select the day and type of transfer you want.

In addition, you must fill in your personal data, the number of people and the pickup point / end point.

Finally, you must let us know of any special circumstances (special equipment, disability, travel with children/animals).

Make the payment with your debit or credit card. 

If you prefer, you can call us to our telephone numbers and we will manage your reservation.

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What information do I need to make a transfer reservation?

To make a reservation you need:

  • Full name
  • Number of persons
  • Language
  • Luggage (number of suitcases/special luggage)
  • Pickup point and end point
  • Date and time of transfer
  • Type of transfer you want
  • Flight or Boat Number if you are coming to the airport or port.
  • A valid debit or credit card (for payment)
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How can I cancel my transfer?

To cancel your reservation, please contact us at our telephone numbers and we will manage it for you immediately.

Remember that if you cancel less than 24 hours for your transfer, we will charge a part of the reservation. 

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Can I make changes to my booking? Does it cost anything?

If you would like to make any changes to your booking in terms of pick-up dates/times/persons/baggage or even a change in the type of transfer, please contact us and we will arrange this for you.

If there is any additional charge, we will let you know at the time.
 

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Admin Low Cost Tours

Can I reserve a transfer for tomorrow? How many hours in advance should I make a reservation?

We recommend that you make your reservation as soon as possible to ensure your place as the availability of places for a transfer varies according to the time of year.

If you want to make a last-minute reservation and our platform does not allow it, please contact us at our telephone numbers indicated here https://www.lcteurope.com/contact and we will try to help you. 

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How do I pay for my transfer?

The price of your reservation will be charged when you finish your booking.

The last step is the payment: you must make with a valid debit or credit card.

All you need to do is fill in the card details with the name, expiry date and security number and manage the payment.

When the payment is made you will receive a confirmation message and an email with your reservation. 

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How do I know my booking is confirmed?

If you make your reservation on our website you will receive a confirmation email with the details of your booking.

If you call us and we manage it for you, we will give you all the information and if you wish we can also send you an email. 

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From how many people is a group considered? Do we have a special price for it?

The number of people to form a group varies, but it is usually 8. 

In any case, we recommend that you contact us by mail or by phone as soon as possible and let us know. 

Depending on the type of transfer and the dates we will give you a price according to your needs.

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How much luggage can I take? Can I take special luggage? Does it cost extra?

Each passenger can take the equipment they want as long as they let us know. 

If you bring special luggage such as bicycles, musical instruments, wheelchairs, baby carriages... you will have to notify us when you make your reservation. 

Otherwise, we can't make sure you fit in the transfer. 

In addition, the space reserved for suitcases varies depending on the transfer you select, so keep this in mind when making your reservation.

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I go with children, are there baby seats or booster seats available?

When making your reservation for you and your family let us know what extra equipment you need and we will try to provide it for you.

Baby seats and booster seats are available. 

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I have a pet, what do I have to do?

When you go to make your reservation, contact us and we will give you all the information you need.

If you bring your pet we must know to manage your transfer as comfortable as possible for you and your pet. Don't forget you have to bring your own transport for your pet! 

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If my event is cancelled or postponed, what happens?

We will inform you of any incident that occurs in the show and give you solutions that are most favorable to you. 

Sometimes it is enough to change the day of the event, but if it can't be done, we will try to manage the refund of your purchase.  We act as mere intermediaries of some shows so the last option will always depend on the supplier of the show. 

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What is the cancellation policy? Can I change my reservation?

In general terms, make sure that the date you want to book is the correct one. Make changes to your reservaton won't always be possible.

Not all event or show organizers allow changes.

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Can I take my reservation in an e-ticket?

Yes, if you prefer not to print your ticket you will be able to show it from your mobile or Tablet when arriving at the show.

But take into account that in some shows you will be asked to bring the printed ticket. 

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Are the entries nominative?

In some shows / visits the reservations are nominative, therefore, you must enter the details of the ID of each of the people who are going to go, including children and babies.

For other shows / visits you only need to give a name, which will be the one who makes the reservation, being able to use the tickets any other person.

If you make a mistake when nominating the tickets, please contact us and we will try to manage the change for you. 

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How do I make a reservation?

To make a reservation, follow these steps:

  • Choose the event you want to attend.
  • Select the date and the number of people.
  • In some events there are several passes, choose the time you prefer and the area in which you want to sit.
  • Make the online payment process through the secure payment gateway.
  • Take the credit or debit card and enter the data.
  • *If the tickets were nominative, you will have to put the data of the DNI of the people who are going to attend the spectacle and they will have to take it to the entrance of the same one.
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How can I pay for my tickets/reservation?

When you booking your tickets you will have to give the debit or credit card details. Some cards like American Express are not accepted.

Once your tickets have been selected, you will be redirected to the payment gateway where you only have to introduce the card details to make the payment.

In addition, you don't have to be worried: our payment gateway is completely safe from fraud.

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How can I make a reservation for someone else?

If you want to make a reservation for someone else or give them a gift, you only have to make the reservation as if it were for you. 

If the tickets were nominative you would only have to fill in the reservation with the personal info of the person who is going to go to the show.

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I don't get the confirmation email, what can I do?

In general, if the confirmation doesn't arrive:

  • Look first in your spam folder
  • If you do not find our confirmation in this folder, the payment will probably not be completed and therefore the reservation is not confirmed.
  • You will have to make the reservation again and finish the process or call us to manage your reservation.

If you verify that the amount has been charged to your bank or paypal account, check that you have not misdirected your email. In this case, contact us and we will help you to solve it.

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If I make any changes to my booking, has it any extra cost?

In some cases the organizers of events and/or shows may charge management fees for cancellations and changes of reservations.

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Do I have to bring a printed ticket to the show?

In some cases, an electronic ticket may be sufficient.

However, some shows may require you to bring printed tickets. 

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Can I get a discount?

Depending on the show and the date, you can get different discounts: residents, people over 60, large families, young people discount...

Ask us before making your reservation and we will inform you.

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Is there access for people with mobility disabilities? Is the accompanying person's entrance included?

Some of our shows have access and specific areas adapted for people with reduced mobility. Ask us about them and we will inform you.

The entrance of your companion is not included so you will have to pay it at the moment of making your reservation.

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Can I access the show with a camera?

Some of our shows are in closed areas and we do not allow the use of cameras or videos. 

Inform you before making the reservation.

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How early should I go to the spectacle place?

Depending on the location of the show it is recommended to go between 20 - 30 minutes in advance or in certain events, even more.

Please note that transportation to the show site and parking are important factors, so try to arrive early so you don't miss any of your show.

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Is there a dress code to access the show?

In general, there is no dress code, however, some of our events require formal dress. 

Find out the protocol of each show or contact us and we will inform you.

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Do I need a valid driver's license?

Yes, in order to make a reservation you must have a valid driving licence, and at the time of pick-up you must bring it with you. If not, you will not be able to pick up the car and your reservation will be cancelled.

If you have any doubt, please contact us by clicking here.

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What documents do I need to make a reservation?

When booking a vehicle you will need a valid driver's license and the debit or credit card of the person who is going to make the reservation. Both documents must match, otherwise you will not be able to make the reservation.

If you have any doubt, please contact us by clicking here.

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When I pick up my car, can I take a photocopy of my driving licence?

No, you must bring the original and valid document. If this is not the case, you will not be able to pick up the vehicle and your reservation will be cancelled.

If you have any doubt, please contact us by clicking here.

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Can I pay my reservation in cash?

No. At the time of booking we will ask for the card number, either debit or credit, of the main driver to proceed with the payment of your booking.

If you have any doubt, please contact us by clicking here.

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What documentation do I need to add a second driver?

To add a secondary driver you will need the same documents as to make the reservation: original and valid driver's license; and personal data of this one to fill in the form. The second driver must be at least 21 years of age.

If you have any doubt, please contact us by clicking here.

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Can I pay with a credit/debit card whose holder is different from the car reservation?

No, both documents must match to make the reservation. If not, it will not be effective.

If you have any doubt, please contact us by clicking here.

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Do I have to carry the rental contract in the vehicle?

Yes, you must always have the rental contract in the car. If the police stop you and you don't have it, they could impose a sanction on you, the costs of which will be borne by the driver.

If you have any doubt, please contact us by clicking here.

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Is it necessary to present the printed vehicle reservation voucher at the time of collection?

Not necessarily. If you have your voucher on your mobile you can show it and it serves as proof.

If you have any doubt, please contact us by clicking here.

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Can I get a discount on my reservation?

No. Our prices are the lowest taking into account the costs involved in car rentals. Therefore, the price reflected is the most appropriate to the type of vehicle, days and season in which you book.

If you have any doubt, please contact us by clicking here.

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Where can I make a reservation?

You can rent our vehicles in the following ways:

  • On our LCTEurope website
  • Calling our phone number

If you have any doubt, please contact us by clicking here.

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Can I rent more than one car at the same time?

Depends on the provider. Some only allow you to rent one car a day. Other providers allow you to make several different reservations under the same name.

If you have any doubt, please contact us by clicking here.

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Can I rent a wheelchair adapted car?

Yes, in our fleet we have vehicles adapted for wheelchairs. Ask for them and we will inform you.

If you have any doubt, please contact us by clicking here.

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Can I rent a car for someone else?

Yes, as long as you have access to his/her credit or debit card. The holder of the main driver's driving licence and his/her card must match when booking, as both must be shown when picking up the vehicle.

If you have any doubt, please contact us by clicking here.

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What is the minimum age to rent a car?

The minimum age to rent a car and drive our cars is 21 years old.

Young drivers between 21 and 25 years old don't have an extra charge when booking a vehicle.

If you have any doubt, please contact us by clicking here.

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Do you have luxury cars?

Yes, in our fleet we have cars from type A to type M, including some luxury models.

We also have cars adapted for people with disabilities and liquefied gas cars. 

If you have any doubt, please contact us by clicking here.

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Can I make changes in my reservation?

Yes, once your reservation is finished, if you want to make any changes, you only have to call us. You can make changes in the days or pick-ups, add a second driver or ask for extra equipment, completely free.

If you have any doubt, please contact us by clicking here.

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Can I rent a car if I am visually handicapped?

Yes, as long as you have a valid driving licence you can rent any of our vehicles.

If you have any doubt, please contact us by clicking here.

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Is there a minimum of previous hours to make a reservation?

This will depend on the availability of vehicles that we have on the chosen date. You can call us to confirm availability and we will inform you.

If you have any doubt, please contact us by clicking here.

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What does the booking price include?

The price of your reservation includes:

  • 100% all risk insurance with no excess
  • Unlimited kilometrage
  • Airport taxes
  • Audioguide of the Canary Islands (ask for it in your rental office)
  • Extras (ask for them in your rental office)
  • Second driver if desired

If you have any doubt, please contact us by clicking here.

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Can I request a quote for my rental before making the reservation?

When you fill the details of your reservation, we will give you the total price of it, so you will always know how much it will cost you. You will also be able to see it if you make it online.

If you have any doubt, please contact us by clicking here.

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How can I pay for my reservation?

You can pay for your booking with your credit or debit card by filling in the form. Remember the data of the card used must be the same as the data of the cardholder of the reservation.

If you have any doubt, please contact us by clicking here.

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Will there be a charge on the card at car delivery?

Depends on the provider. Some of them will charged you a deposit for "Fuel" which will be refunded if you return the car with the same level of refuelling as when we gave it to you. If not, this guarantee will be used to fill the vehicle with fuel.

If you have any doubt, please contact us by clicking here.

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What is the car deductible and how much is it?

Your reservation has 100% all-risk insurance with no deductible.

If you have any doubt, please contact us by clicking here.

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Are there any additional charges for modifying or cancelling my booking?

No. You can change details of your reservation or cancel it if you prefer, absolutely for free by calling us.

If you have any doubt, please contact us by clicking here.

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Will I have a full tank when I pick up the car? Will I have to return it full?

We will give you the vehicle with a full tank and we will retain a deposit for ''Fuel'', in some providers.

If you return the car with the same amount of refuelling, we will refund the deposit. If this is not the case, the money will be used to fill the vehicle with fuel.

If you have any doubt, please contact us by clicking here.

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Does the car have unlimited kilometrage?

Yes, when making your reservation we do not impose a limitation of kilometers, so you can enjoy your trip wherever you go.

If you have any doubt, please contact us by clicking here.

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Can I ask for my car to be sent to my hotel/private village?

Yes, when you make your reservation choose the delivery point of your vehicle and if possible we will deliver it to you there.

If you have any doubt, please contact us by clicking here.

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Can I return the car at my hotel/private villa?

Yes, with prior notification. If you tell us when making your reservation that you want to return it at your hotel, we will take it into account and we will pick it up there if it is possible. 

If you have any doubt, please contact us by clicking here.

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Can I return the car out of office time?

Yes, at no cost; all you have to do is tell us by telephone to find out which office is available near to your location.

If you have any doubt, please contact us by clicking here.

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If the car is damaged, how much should I pay?

The amount of money will depend on the type and severity of the damage. 

If you have any doubt, please contact us by clicking here.

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If I have any problem on the road, who should I contact?

If you have any problem, you should contact your car rental company. They will give you all the assistance you need.

If you have any doubt, please contact us by clicking here.

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Can I order any extra for the vehicle? How much would it cost?

Yes, you can ask us for the following extras free of charge:

  • Roof rack
  • Baby seats (0- 11 kgs)
  • Booster seats (15 -36 kgs)
  • Bike Holder
  • GPS (in some models is included)

If you have any doubt, please contact us by clicking here.

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Does my car have GPS?

Some of our vehicles have built-in GPS. If you do not have it, ask us for one when making your reservation and we will give it to you for free.

If you have any doubt, please contact us by clicking here.

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Who can join as an affiliate?

To register in our portal, you must have a correctly registered Travel Agency; you will use the fiscal data to finish the registration.

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Does it have any cost to sign up?

Registering in LCTEU is totally free and safe: with us you will only win!

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What information is necessary to sign up on the website?

To register on the portal you must fill in a form with your company's tax data (location, company name, tax ID, agency e-mail...) as well as your user data (name, password). Once checked, you will have full access to the platform.

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What benefits do I get by signing up?

You will be able to access the Travel Agencies portal and enjoy the sales options we have designed for you: buy excursions with a discount, see all the options you can access within the platform, sales statistics, number of reservations, % of profit, payments...

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Do I choose my passwords?

Each user chooses their own password and username. We recommend that you put the name of your travel agency as your user name and a password with alphanumeric characters as well as some capital letters and a symbol; to increase security.

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As a travel agent, can I sell your products directly to my customers?

Yes, as long as your travel agency is registered. You can register on our website with your company's fiscal data and we will give you access to the travel agency portal where you can make reservations for excursions, as well as view your statistics and payments.

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Can I buy multiple different products for the same customer at the same time?

Yes, the Travel Agency portal is designed to make sales easier for you by allowing you to make multiple reservations for the same customer without having to give your personal or card details several times.

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What payment method would be used?

You can pay for your reservations with your card as a company or with your client's card details; paying at the moment of finishing the reservation, the total amount of it.

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What's my commission?

For every reservation you make you will have a 10% (on the retail price) profit for your company.  

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How do I access the sales panel?

Once you have signed up to the travel agent portal, you will only have to log in with your details in the section: Log in - by filling in the username and password provided at the time of registration.

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Do I have to print the booking voucher and give it to the customer, or can they show an e-ticket?

In many of our tours, the e-ticket is allowed, however, in some of them, this is not possible. That's why we recommend, not only to send a digital copy to the customer's mail but to have a printed copy to take away in physical format.

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How do I block a specific number of seats?

It’s not possible to block places for a tour. When you make a reservation, you must pay immediately, which will confirm the sale of these.

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Can I see the number of reservations I have made for each tour?

Yes, by going to the Agency panel you will see several tabs. Go to the Reservations tab and you will see a list of the bookings you have made.

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Only the Best Excursions

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Best price Guarantee

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Customer Service 24/7

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Simple and flexible

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