Tour Las Palmas + Botanical Garden + Volcano

You just have to make sure that the day you want to book is active in the calendar of the activity you want to enjoy.

The opinions reflected on the website are from people who have reserved their experience with us. At the end of the activity, excursion or visit you will receive an email so that you can publish your opinions and with it, value your experience with us, which we hope has been fantastic.

You will automatically receive an email at the end of each reserved activity. Our reason for being is to give you the best service, and we count on your satisfaction. That is why we are delighted that you send us your opinion and with that help us improve.

Children of two and over usually use a seat and pay as adults, except on those excursions which specify a different price for them, in this case we will always state up to which age.

In general terms, on our excursions, all children from 2 - 11 years, will have a special price which is clearly indicated.

Normally not, although if the description of the chosen excursion says so, then yes, it will be included in the price. Our excursions, depending on the area, give different options and you can always choose which package you wish to buy.

Depending on the excursion and destination, entrances will be obtained and paid for in each place visited, given that sometimes prices differ depending on the person (e.g. Senior citizens, youth, students, large families etc.).

Having said that, it's recommended to always bring an identification document (with a photo) in order to prove age and circumstances, to be able to take advantage of discounts for children, senior citizens, students, large families, teachers, tourism professionals etc. which may be offered during visits to the monuments and/or museums foreseen in our itineraries.

Usually, the seats are not assigned. Clients choose a seat as the pickups progress. To avoid the last passengers (families, groups) being split up, people are requested to sit 2 by 2 and not to occupy separate window seats, unless in a group of uneven number.

On the other hand, some of our excursions have a StarService that guarantees your seats together, preferential boarding of the bus and a bottle of water per person.

In cases where there is more than one bus, these will follow a preprogrammed route organised by the office, so if you wish to travel with other passengers who have a different pickup point, you should let us know with due notice or ask for the same pickup point as the rest of your friends/family.

In exceptional cases some excursions will have an assigned transport, in which case we'll let you know when you make your reservation and will try to give you some details by which to identify our buses.

Depending on the area in which we are operating, you can choose to buy the excursion with food included or not.

You are free to choose whatever suits you best. Nevertheless, although you have not chosen to include food, you can always change your mind and pay for this directly in the allocated restaurant.